FREQUENTLY ASKED QUESTIONS
Here are some Frequently Asked Questions we get regarding the Friends & Neighbors Program:
MEMBERSHIP
Step 1 - Click
Register Now where you will be asked to create a username, password and provide your email address.
Step 2 - You will receive an email confirming your registration and a link to complete your Membership Survey.
Step 3 - Upon completing the survey, you will receive your enrollment confirmation email within 24 hours.
You must be 18 years or older to join the program.
You must be 18 years or older to enroll; however, you may receive invitations for your children to participate with your consent .Click on the
Parents Information tab for more details.
Yes, absolutely! We encourage all family members over the age of 18 to enroll. Keep in mind that each person must provide a unique email address when completing Step 1 of the registration process, and then must complete the Membership Survey.
No, there is absolutely no cost associated with being a member of the program.
Log in and click on the Update Profile tab.
Log in and click on Unsubscribe at the bottom of the page.
Sorry, but at this time, we are unable to invite those who live outside of the United States to be a member of the Friends & Neighbors Program.
Your information will be shared as in accordance with our
Privacy Policy.
STUDY PARTICIPATION
All invitations to studies will be sent by email. However, check your Personal Home Page for other opportunities under the
Activities section. For more information, click on the
Program Details tab on the Home Page.
You are invited to respond to every invitation we send out for each study. You will be contacted by email to confirm your participation.
First, make sure our emails are not being routed to your junk/spam folder. Be sure to add us to your safe list to ensure our emails are received. Please be patient, invitations to surveys are sent based on specific study criteria. Also, log in from time to time to check your Personal Home Page for opportunities to participate.
After the close of a study, an honorarium will be given as a token of our appreciation.
All contact information regarding study-related questions will be included in the study materials you receive, either by email or in the study kit sent to your home.
OTHER
We are the same exact program you have enjoyed for years, but with a fresh, new look. We ask that existing members re-enroll in the program to continue membership. You will still receive invitations to studies via email, but our new website will make it easier to update information, refer a friend, and may also offer new, exciting opportunities and studies in which to participate. We encourage our members to pass this information on to their own personal friends and neighbors.
All current members of our Friends & Neighbors program will be contacted via email to re-enroll by completing a short, updated Membership Survey. You must re-enroll to enjoy continued membership and receive invitations to studies.
We are the same exact program you have enjoyed for years, but with a fresh, new look. We ask that existing members re-enroll in the program to continue membership. You will still receive invitations to studies via your J&J email address, but our new website will make it easier to update information, refer a friend, and may also offer new, exciting opportunities and studies in which to participate. We encourage employees to pass this information on to fellow employees, as well as their own personal friends and neighbors.
All current members of our employee testing program will be contacted via email to re-enroll by completing a short, updated Membership Survey. You must re-enroll to enjoy continued membership and receive invitations to studies.
Employees must use their J&J email address to enroll and participate.
Yes, whether you are a permanent Johnson & Johnson employee or a contractor, consultant or other associate or colleague, and you have a J&J email address, you are able to join. Please enroll as an employee and provide your J&J email address.
Although you are not able to forward a specific study invitation to a friend, we welcome you to encourage friends to join the Friends & Neighbors program using the Refer a Friend tab after logging in.
We understand that people are busy and may not be able to take the time to participate in studies. We will not take you out of the program unless you ask to Unsubscribe.
For home use tests, these cards are usually mailed out within 3-5 weeks of the study completion. Keep in mind that we have to wait for everyone to complete the study and this may take several weeks. If you have not received it within a reasonable amount of time, please check your study paperwork and contact the study manager referencing the study number.
Just click on "Forgot password?" on the Home page.